Saving IT resources with reliable outsourcing
Within the scope of service and maintenance contracts, Trans4mation offers a full IT service that leaves nothing to be desired. Our experts complement the range of services offered by your in-house IT department or take on tasks within the scope of outsourcing. Our managed services include the operation of user help desks, support services, backup and monitoring.
Under the umbrella term of Managed Services, Trans4mation offers individually tailored service packages to support and ensure smooth operation. As a reliable service provider, we take on a wide range of IT-related tasks for which you lack the resources and know-how in your company.
With remote maintenance and on-site support, we ensure optimal protection of your IT environment. In close coordination with your IT manager, we take over your incident and problem management in accordance with ITIL. A classic use case for outsourcing IT services is the setting up of user help desks: If your employees have questions about an application, such as Microsoft SharePoint or SAP, Trans4mation can provide competent help at any time. The terms, conditions and scope of the Managed Services are fixed in individual service and maintenance contracts.
Overview of further services:
- Holiday substitutions for administrators
- Firewall, IDS and IPS regulatory support
- IT infrastructure monitoring
- Complete system support